Privacy Policy (GDPR Compliant)
Effective Date: July 15, 2025
1. Introduction
Systematia ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our website https://systematia.com, in accordance with the General Data Protection Regulation (EU 2016/679 - GDPR).
2. Data Controller
Systematia
Email: [email protected]
Phone: +38 073 050 2550
3. Data We Collect
We may collect and process the following personal data:
- Identity Data: first name, last name, company name
- Contact Data: email address, phone number, billing/shipping address
- Technical Data: IP address, browser type, operating system, referring URLs
- Usage Data: interactions with our website and services
- Marketing & Communications Data: preferences in receiving marketing from us
4. How We Collect Your Data
- When you fill out contact forms or request information
- Through cookies and similar technologies
- When you communicate with us via email or phone
5. Legal Basis for Processing
We process your personal data based on:
- Consent (e.g., newsletter sign-up)
- Contractual necessity (e.g., when you request services)
- Legitimate interests (e.g., improving our services, preventing fraud)
- Legal obligations (e.g., tax or accounting laws)
6. How We Use Your Data
- To respond to inquiries and provide support
- To process transactions or service agreements
- To manage our relationship with you
- To improve our website, services, and user experience
- To comply with applicable laws
7. Sharing Your Data
We may share your data with:
- Hosting and infrastructure providers
- CRM and email marketing platforms
- Legal, tax, and accounting professionals
- Law enforcement or regulatory authorities, if required
All third-party service providers are contractually obligated to protect your data.
8. International Data Transfers
If personal data is transferred outside the EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
9. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations (e.g., 10 years for accounting records).
10. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request rectification or erasure
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a Data Protection Authority
To exercise your rights, contact: [email protected]
11. Security Measures
We implement technical and organizational measures to protect your data, including encryption, secure servers, and access controls.
12. Changes to This Policy
We may update this Privacy Policy. Any changes will be posted on this page with an updated effective date.