Analysis of websites of flooring manufacturers in Serbia

An analysis of 20 websites of Serbian flooring manufacturers revealed that most companies have developed websites without taking into account many important parameters that need to be understood when developing a good website that will generate sales.

• Overall Visual Score: Most websites have an average visual appeal, with an average score of 4.95 out of 10.
• Type of websites: 65% of websites are catalogs without prices, which can complicate the selection process for customers. 15% of sites are full-fledged online stores, 15% are catalogs with prices, and 5% are landing pages.
• When it comes to interactive elements, 100% of sites do not have integrated "live chat", and 90% of companies do not offer a "Promotions"section. This can reduce the interest of users in repeated visits.
• Availability of social networks: 85% of websites have links to social networks, which is a positive indicator. However, 15% of sites do not integrate social platforms at all.
• User behavior on websites: one of the key metrics is the percentage of users who view only one page per visit.
• Several companies have a high rate: ParquetLAB, Labor SRB, and Deck Art have 100% single-page visits. This may indicate inconvenient navigation or lack of incentives to view additional content.
• Contact information: contact information is available on 100% of sites, which is a significant advantage. However, 15% of sites do not have a feedback form, which can make communication difficult for customers.
• Content and content: 50% of sites have high-quality catalog content, including detailed descriptions, specifications, and photos. At the same time, 5% of sites are limited to descriptions only.
• Activity and traffic: The average number of site visits is 2560 per month. However, one company - Tarkett - demonstrates much higher rates (27,026 visits). Several sites remain practically without traffic.
• Blog: only 7 out of 20 sites have a blog, and no company regularly publishes articles. This suggests that most companies are ignoring the potential of a blog to attract customers through useful content and SEO optimization.
• Shopping functionality: Cart is missing on 85% of sites, making it impossible for customers to place orders conveniently. Similarly, the customer's account is absent on 90% of sites, limiting the possibility of personalization, access to order history and creating a permanent customer base.
• Filters in the catalog: Filters that allow you to quickly find the right products are absent on 70% of sites. This greatly complicates navigation and makes users spend more time searching.
• User behavior: the average number of pages visited per visit is only 2.35, which indicates insufficient content quality or navigation problems. The best result was demonstrated by Grakomsn with 11.3 visited pages. However, most sites have a critically low level of engagement.